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Shipping & Delivery Issues

My order is stuck in pre-transit. What should I do?

If your order status shows as "Pre-Transit," it means the shipping label has been created, but the carrier has not yet scanned or picked up the package. Once a shipping label is created, it may take up to 7 business days for the carrier to update the

My tracking shows no further movement. What should I do?

We completely understand how frustrating it can be to wait for an order, and we truly appreciate your patience. Sometimes, tracking updates may be limited due to transit processes, customs, or local postal operations, but rest assured your package is

The tracking says my package was already delivered, but I haven't received it.

We understand how concerning it can be when a package is marked as delivered but hasn’t been received. Packages being marked as "Delivered" but not received can happen for several reasons:. Early Scanning by the Carrier – Sometimes, carriers scan a p

Why was my order returned to sender?

There are a few reasons why your package may have been returned to us. It could be due to an incorrect or incomplete address, multiple failed delivery attempts, customs delays, courier issues, or even if the recipient refused the package. To find out