Why was my order returned to sender?Updated 5 months ago

There are a few reasons why your package may have been returned to us. It could be due to an incorrect or incomplete address, multiple failed delivery attempts, customs delays, courier issues, or even if the recipient refused the package.

To find out why your package was returned, check the tracking page for more specific details. If the information isn’t clear, you can also reach out to the courier for further clarification.

If your package has been returned, please contact us and confirm your delivery address, and we’ll process a one-time courtesy replacement for you. To help ensure a successful delivery:

• If possible, please provide an alternate shipping address.

• If no alternate address is available, we will reship to the original address once you have confirmed.