Crown & Paw

We completely understand how frustrating it can be to wait for an order, and we truly appreciate your patience. Sometimes, tracking updates may be limited due to transit processes, customs, or local postal operations, but rest assured your package is still on its way!If your order status is marked as &apos;Shipped,&apos; please allow up to 48 hours for the tracking link to update. Tracking details can sometimes take a little time to reflect the latest movement.Here are the estimated maximum transit times: U.S. Shipments &#x2013; Up to&#xA0;12 business days from the shipping date Canada Shipments &#x2013; Up to&#xA0;21 business days from the shipping date International Shipments &#x2013; Up to 30 business days from the shipping dateIf your tracking is still within this timeframe, we kindly ask for a little more patience as your package makes its way to you.However, if your order hasn&#x2019;t arrived beyond the expected timeframe, please email us at <a data-end="1144" data-start="1121" rel="noopener">support@crownandpaw.com</a>, and we&#x2019;ll be happy to look into it for you.

We completely understand how frustrating it can be to wait for an order, and we truly appreciate your patience. Sometimes, tracking updates may be limited due to transit processes, customs, or local postal operations, but rest assured your package is

My tracking shows no further movement. What should I do?

Shipping and Delivery Inquiries

Shipping & Delivery Issues

Do you offer donations for fundraisers?

How do I unsubscribe from emails or promotional messages?

Do you have a discount code?

Can I use multiple discount codes?

Can you create a custom design or costume from scratch?

Do I get a preview before placing the order?

General inquiries

How can I reorder using previous artwork or designs?

Can I get a portrait of my pet in any species or breed?

What happens if my photo is not uploaded or does not meet the required specifications?

Do you offer head shot portraits of pets and their owners together?

I lost my promotional code. Can I get a new one?

What should I do if my DUTCH code doesn't work?

Do you offer free shipping?

What is a Digital Download?

Can I see the artwork before it gets printed?

What is Preview Your Artwork Sooner?

Can I print more than one pet on one canvas?

Is my pet's photo good to use?

I'm unable to upload a photo, what should I do?

I'm getting an error when trying to place an order. What should I do?

My discount code/gift card isn't working. What should I do?

Pre-order

How Do I Care for My Phone Case?

What are the canvas dimensions?

What sizes and frame options are available for framed posters?

What custom pet replicas do you offer?

What products do Crown & Paw offer?

How long are Crown & Paw Gift cards valid?

How long does it take to receive my Handmade Pet Replica?

Product inquiries

General & Pre-order Inquiries

What's the status of my order?

Is my artwork ready to be previewed?

It says "Order does not exist" when I log in to check my order status.

I did not receive an order confirmation email. Did my order go through?

It's been past two days but I haven't been shown my preview yet, what's going on?

I skipped uploading the photo and was told that I will receive a link to send it, but never received a link.

I received a notification about a problem with my pet's photo, but the issue was not mentioned.

My order says it's already shipped, but I didn't get the chance to preview and approve it.

I paid for "Rush Upgrade/ Preview Your Artwork Sooner" but I still have not received a preview of my artwork

I already approved my artwork a few days ago but have not heard any updates afterward. What’s happening?

Why is my pet replica order taking a while?

Order Status

Can I change my pet’s photo after placing an order?

Change/ update my email address in my order.

Change the name in my order.

Change the address in my order

I'd like to switch to a different product.

Can I change the size of my order?

Edit Order Details

I'm not satisfied with the artwork preview. I would like it revised please.

I want my artwork revised and change my pet's photo/ costume.

Artwork Revision Requests

Cancel my order.

Discount or promo code not applied at checkout

How long does it take for a refund to process?

Do you offer refunds?

Cancelation & Refund Requests

Damaged & Print Defects or Print Errors

Wrong Item Received or Missing Items

Artwork Quality Issues

Order Issues

Order Related Inquiries

How do I track my order?

What are the shipping time frames for my order?

Where do you ship from?

Am I responsible for any taxes or tariffs on my order?

General Shipping Inquiries

My order is stuck in pre-transit. What should I do?

The tracking says my package was already delivered, but I haven't received it.

Why was my order returned to sender?

My tracking shows no further movement. What should I do?Updated 5 months ago