Order Status

What's the status of my order?

Once you place an order, our super-talented artist hoomans get to work. They take up to two days to create your masterpiece. When it’s ready, it’ll be uploaded to your dashboard for you to check out and give your paw of approval!Want to track your or

Is my artwork ready to be previewed?

Once your artwork is ready, you will receive a notification informing you to preview and approve it before we move it to printing. Make sure to check your emails, including the spam folder, for any notifications we may have sent containing relevant d

It says "Order does not exist" when I log in to check my order status.

There can be 3 reasons for getting an error saying "Order does not exist" when trying to log in to your dashboard to view the status of your order. First is that the login details you're using may be incorrect. Please make sure that you're entering t

I did not receive an order confirmation email. Did my order go through?

After placing your order, a confirmation email is automatically sent to the email address you provided. If you don’t see it in your inbox, please check your spam or junk folder. If you still can’t find it, feel free to reach out to us, and we’ll be h

It's been past two days but I haven't been shown my preview yet, what's going on?

Our goal is to provide the artwork preview within the estimated timeframe, but sometimes delays can happen, which is a shame. This may be due to a high volume of orders or additional refinements needed to meet our quality standards. In some cases, th

I skipped uploading the photo and was told that I will receive a link to send it, but never received a link.

When you skip uploading a photo upon placing the order and have not received a link to upload it afterward, you can always send it to us via email at [email protected]. Alternatively, you may also reach out to us and attach the photo [HERE]. Ki

I received a notification about a problem with my pet's photo, but the issue was not mentioned.

If you received a notification about an issue with your pet's photo, but the specific problem wasn’t mentioned, it may be due to one of the following reasons:. To resolve this, please send us a new high-quality image that clearly shows your pet’s fac

My order says it's already shipped, but I didn't get the chance to preview and approve it.

There are a couple of reasons why this may have happened:. One, if you do not approve or provide feedback on your artwork within 72 hours of receiving the preview notification, then the artwork gets automatically approved, and we continue with the pr

I paid for "Rush Upgrade/ Preview Your Artwork Sooner" but I still have not received a preview of my artwork

With "Rush Upgrade" or "Preview Your Artwork Sooner," your order is prioritized over standard orders, allowing us to create and print it faster. When you select this option, your artwork moves to the top of our queue. Here’s how soon you can expect y

I already approved my artwork a few days ago but have not heard any updates afterward. What’s happening?

Once you approve your artwork, your order is sent to our printing team for production. The printing process can take up to 7 business days from the time of approval, depending on the product ordered. Some products may take less time, while others may

Why is my pet replica order taking a while?

We understand you're excited to receive your custom pet replica, and we truly appreciate your patience! All our pet replica products are crafted and/or painted entirely by hand, ensuring a high level of realism and accuracy based on your pet’s photos