I received a notification about a problem with my pet's photo, but the issue was not mentioned.

If you received a notification about an issue with your pet's photo, but the specific problem wasn’t mentioned, it may be due to one of the following reasons:

The image does not meet our resolution or DPI requirements for high-quality printing.
The pet is partially cropped or obstructed, making it difficult to create the artwork.
The photo has poor lighting or low contrast, which may affect the final result.

To resolve this, please send us a new high-quality image that clearly shows your pet’s face and features at [email protected]. You may also log in to your dashboard and attach a new photo.

You may follow the guidelines below that may help:

• Make sure the photo is taken in good lighting (outdoor daylight is best)

• Try to take the photo at eye level with your pet

• They don't need to be looking at the camera

• Try to get a close-up so we can see your pet's unique features

• Make sure the photo is not blurry

• Make sure no features (e.g., ears!) are out of frame - we can't add them if they aren't in the original photo

• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either

I received a notification about a problem with my pet's photo, but the issue was not mentioned.Updated 3 months ago