I paid for "Rush Upgrade/ Preview Your Artwork Sooner" but I still have not received a preview of my artworkUpdated 25 days ago
With "Rush Upgrade" or "Preview Your Artwork Sooner," your order is prioritized over standard orders, allowing us to create and print it faster.
How Fast Will You Get Your Artwork Preview?
When you select this option, your artwork moves to the top of our queue. Here’s how soon you can expect your preview based on the product type:
- Apparel: 1-2 days
- Embroidered Products: 1-2 days
- Knitwear Products: 1-2 days
- Stuffed Clone Pet Replica: 10-14 weeks
- Leather Pet Face Keychain: 3 weeks
- Felt Pet Face Keychain: 4 weeks
- Felt Pet Face Ornament: 4 weeks
- Pet Felt Miniatures: 5-7 weeks
- Felt Pet Face in Frame: 5-7 weeks
- Everything else (canvas, posters, mugs, blankets, etc.): Within 24 hours
Your order will be marked as VIP in our system and placed in a separate VIP queue. If other VIP orders are placed before yours, they will be processed first, and your order will follow in priority order.
Please note: This is not an expedited shipping option. It only speeds up artwork creation and preview. Shipping times remain the same.
We understand you're eager to receive your order, and we're just as excited to fulfill it! If your artwork is still in the queue, rest assured it will be sent to you shortly.
You can always check your order status by logging in to your dashboard.
If you experience any delays despite selecting "Rush Upgrade" or "Preview Your Artwork Sooner," please don’t hesitate to reach out to our support team at [email protected].