Want to place a reorder using a previous design? We’ve got you covered! Here’s how:. Simply place a new order on our website and leave a note stating that you want the same artwork and with your previous order number at checkout. We’ll sniff it out a
Our talented artists can create portraits for any animal, regardless of species or breed. From dogs and cats to birds, horses, and even more exotic pets, we can craft a unique masterpiece that captures your pet's personality.
For best results, we highly recommend uploading photos in JPEG or PNG format. Other file formats, like HEIC, DNG, etc., aren’t compatible, and it would prevent our system from creating a dashboard for your order, so please do not use them. If your ph
We do offer portraits combining pet and owner headshots. After your order is placed, you'll receive a preview to confirm your satisfaction before printing, with options to request changes.
If you have lost your promotional code, please reach out to us. We can provide you with a new discount code to use at checkout for your purchase.
If your DUTCH code shows as already used, we recommend reaching out to the provider for a new one. As soon as you have an active code, place a new order, and we’ll get started on your artwork!
Yes! We offer free shipping for U.S. orders over $100. For orders below $100 or international shipping rates, fees will be calculated at checkout.
A digital download is a high-resolution file of your pet’s custom artwork that you can save, print, or use online. Unlike physical products, a digital download is sent electronically or can be downloaded from your dashboard, allowing you to access/ d
Yes, you can! All customers get to preview their artwork and request any changes before printing. We'll email you once your preview is ready.To see your artwork preview, log in to your customer dashboard. If we do not receive a response within 72 hou
Get the VI-Pet treatment! Your order gets priority over standard orders, moving to the front of the line for faster artwork production—on average, 1-2 days quicker!Your order will be marked as VIP in our system and placed in a separate VIP queue. If
Yes! We offer designs that can include up to 6 pets in one portrait. Just choose the option that best fits your furry (or feathery!) family.
If you followed our photo guidelines, then yes your photo is very likely good enough to use.• Make sure the photo is taken in good lighting (outdoor daylight is best)• Try to take the photo at eye level with your pet• They don't need to be looking at
If you're having trouble uploading a photo, please try the following:. ✅ Check the File Format: Ensure your image is in JPEG or PNG format.✅ Reduce File Size: Large files may take longer to upload. Try compressing the image.✅ Try a Different Browser/
If you’re experiencing an error while placing your order, please try the following:. ✅ Refresh the Page: Sometimes a quick refresh can resolve the issue.✅ Check Your Payment Details: Ensure your card details or PayPal information are entered correctl
If your discount code or gift card isn’t working, please try the following:. ✅ Check for Typos: Make sure the code is entered exactly as provided, without spaces.✅ Verify Expiration Date: Some discount codes have expiration dates—check if it's still