Crown & Paw

<div data-message-author-role="assistant" data-message-id="8745d27a-7036-471d-809a-a4a0af55dce0" data-message-model-slug="gpt-4o" dir="auto" id="isPasted"><div id="isPasted"><p>For best results, we highly recommend uploading photos in <strong data-end="63" data-start="55" id="isPasted">JPEG</strong> or <strong data-end="74" data-start="67">PNG</strong> format. Other file formats, like <strong data-end="122" data-start="83">HEIC, DNG, etc., aren&#x2019;t compatible, and it would prevent our system from creating a dashboard for your order, so please do not use them.&#xA0;</strong></p><p>If your photo is in an unusual file format, such as mentioned above, please convert it to JPEG or PNG before uploading.</p><p>You can also reach out to us at&#xA0;<a href="mailto:support@crownandpaw.com">support@crownandpaw.com</a> for further help!</p></div></div>

For best results, we highly recommend uploading photos in JPEG or PNG format. Other file formats, like HEIC, DNG, etc., aren’t compatible, and it would prevent our system from creating a dashboard for your order, so please do not use them. If your ph

What happens if my photo is not uploaded or does not meet the required specifications?

General & Pre-order Inquiries

Pre-order

Do you offer donations for fundraisers?

How do I unsubscribe from emails or promotional messages?

Do you have a discount code?

Can I use multiple discount codes?

Can you create a custom design or costume from scratch?

Do I get a preview before placing the order?

General inquiries

How can I reorder using previous artwork or designs?

Can I get a portrait of my pet in any species or breed?

Do you offer head shot portraits of pets and their owners together?

I lost my promotional code. Can I get a new one?

What should I do if my DUTCH code doesn't work?

Do you offer free shipping?

What is a Digital Download?

Can I see the artwork before it gets printed?

What is Preview Your Artwork Sooner?

Can I print more than one pet on one canvas?

Is my pet's photo good to use?

I'm unable to upload a photo, what should I do?

I'm getting an error when trying to place an order. What should I do?

My discount code/gift card isn't working. What should I do?

How Do I Care for My Phone Case?

What are the canvas dimensions?

What sizes and frame options are available for framed posters?

What custom pet replicas do you offer?

What products do Crown & Paw offer?

How long are Crown & Paw Gift cards valid?

How long does it take to receive my Handmade Pet Replica?

Product inquiries

What's the status of my order?

Is my artwork ready to be previewed?

It says "Order does not exist" when I log in to check my order status.

I did not receive an order confirmation email. Did my order go through?

It's been past two days but I haven't been shown my preview yet, what's going on?

I skipped uploading the photo and was told that I will receive a link to send it, but never received a link.

I received a notification about a problem with my pet's photo, but the issue was not mentioned.

My order says it's already shipped, but I didn't get the chance to preview and approve it.

I paid for "Rush Upgrade/ Preview Your Artwork Sooner" but I still have not received a preview of my artwork

I already approved my artwork a few days ago but have not heard any updates afterward. What’s happening?

Why is my pet replica order taking a while?

Order Status

Can I change my pet’s photo after placing an order?

Change/ update my email address in my order.

Change the name in my order.

Change the address in my order

I'd like to switch to a different product.

Can I change the size of my order?

Edit Order Details

I'm not satisfied with the artwork preview. I would like it revised please.

I want my artwork revised and change my pet's photo/ costume.

Artwork Revision Requests

Cancel my order.

Discount or promo code not applied at checkout

How long does it take for a refund to process?

Do you offer refunds?

Cancelation & Refund Requests

Damaged & Print Defects or Print Errors

Wrong Item Received or Missing Items

Artwork Quality Issues

Order Issues

Order Related Inquiries

How do I track my order?

What are the shipping time frames for my order?

Where do you ship from?

Am I responsible for any taxes or tariffs on my order?

General Shipping Inquiries

My order is stuck in pre-transit. What should I do?

My tracking shows no further movement. What should I do?

The tracking says my package was already delivered, but I haven't received it.

Why was my order returned to sender?

Shipping & Delivery Issues

Shipping and Delivery Inquiries

What happens if my photo is not uploaded or does not meet the required specifications?Updated 5 months ago