We understand that plans may change, and we’re happy to assist with order cancellations whenever possible. Cancellations are allowed within 24 hours of placing your order. If you need to cancel, please provide the reason for your request. If your req
If your discount code wasn’t applied at checkout, we can manually issue a partial refund equivalent to the discount. Please email us at [email protected] and provide us with the code you're trying to use so we can validate it. However, if you a
Once your refund has been processed, you will receive a confirmation email. Refunds typically take up to 7 business days to appear in your account, but the exact timeframe may vary depending on your bank. If you do not see the refund after 7 business
Because each order is uniquely crafted just for you and your pet, we are unable to accept returns or issue refunds. However, your satisfaction is important to us, so if there is any issue with your order, we will do our best to make it right. To ensu