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General inquiries

Do you offer donations for fundraisers?

We love supporting great causes! Right now, we’re dedicated to donating a portion of our profits to two amazing animal welfare charities. Because of this commitment, unfortunately, we're unable to contribute additional items for fundraisers at this t

How do I unsubscribe from emails or promotional messages?

If you wish to unsubscribe from our emails or promotional messages, simply click on the "unsubscribe" button/ link located at the bottom of any of our marketing emails. This will remove your email address from our list automatically. If in the future

Do you have a discount code?

Yes! You can use our WELCOME10 discount code to get 10% off your order. How to Apply the Discount:. 1. Add your items to the cart. 2. Enter WELCOME10 in the discount code field at checkout. 3. Click Apply, and your discount will be deducted from your

Can I use multiple discount codes?

No, only one discount code can be applied per order. Discount codes cannot be combined with other promotional offers, gift cards, or automatic discounts.

Can you create a custom design or costume from scratch?

Right now, we don't accept totally custom commissions for unique costumes for your pet portraits. But our selection of portrait styles is the largest in the world, and we're sure you'll find something to suit your pet. We also have a "Design Your Own

Do I get a preview before placing the order?

For custom pet portraits, we can't send a preview before placing your order, as your pet art is designed by hand by real humans! (No, it's not AI!). For our wide range of fun "Design Your Own" products, you will see a live preview of your custom phot